- To be able to provide your horse with our services please note these key points for a smooth and stress free experience.
- If your horse is requiring sedation (you can alternatively purchase calming pastes however you must be able to provide AND administer) we are happy to work along side a vet or nervous horse however we will not be clipping a dangerous horse. If your horse has been half clipped and turns dangerous we will not be able to finish their service and you will be charged according to how much work has been done along with a $15 fee* and travel costs.
- *$15 fee applies if your horse is dangerous and we were not notified/your horse was not correctly sedated.
- All cancellations within 48 hours will incur a 50% fee of your appointment cost.
- All cancellations within 24 hours will incur a 100% fee of your appointment cost.
- If you need to reschedule your appointment we are happy to reschedule, however if you have a low availability schedule and we can’t find a time to reschedule that works for you. We will have to cancel your appointment and any applicable cancellation fees will be charged.
- Please ensure your horse is ready at their appointment time
- Before a clipping appointment please ensure your horse is clean and totally dry. If your horse has dirty, greasy or wet hair we won't be able to provide your horses clip as not only does it damage our equipment it will also result in a poorer quality clip. Bathing your horse the day before your appointment is recommended. We can provide your horse with a bath for an additional $65 however we must be notified at time of booking as it will require being done in two separate appointments.
- If we are unable to provide your horses clip because they have not been cleaned and dried you will be charged a $15 fee and travel costs.
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If due to bad weather we are unable to provide your appointment we will contact you to re-schedule. If your property has areas we can still work we will still provide your appointment.
When collecting loyalty points on our services the points accumulate based on per appointment not per horse in the appointment. - When using your loyalty points for our services the discount applies to the service cost of 1 horse regardless of amount of horses done in the appointment.